Shipping Information
Thank you for visiting and shopping at CMU Supply. Following are the terms and conditions that constitute our Shipping Policy.
Our preferred shipping carrier is UPS.
CMU Supply only ships to addresses within the Contiguous U.S.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Shipment Processing Time
We do our best to ship in-stock orders placed before 3:00 PM ET the same business day, however in-stock orders may take 1-3 business days to ship. Orders are not shipped or delivered on weekends or holidays. Orders placed after 3:00 PM ET on Fridays will be processed the following Monday. If your order is urgent, please contact our customer service team and we will make every effort to expedite processing. Larger items may ship via LTL (less than truckload) freight and may experience longer ship times.
All shipments, including expedited shipments, do not progress on weekends or holidays.
For accurate lead times, please contact our customer service team prior to ordering.
Non-Stock Items
Not all listings on our site are stocked in our warehouse. Our inventory counts are displayed on each product page. We strive to ship out our inventory as quickly as possible, however delays may occur. Delays are more likely when purchasing non-stock items, especially if direct shipment from the manufacturer is required to fulfill your order. To confirm inventory, shipment dates, and lead times, please contact our customer service team.
Shipping Rates
Shipping charges for your order will be calculated and displayed in the cart and at checkout based on your shipping location. If the shipping cost in your cart appears unusually high or incorrect, please contact our customer service team before placing your order. Shipping charges are non-refundable unless CMU Supply is at fault for an error in the order. LTL (Less than truckload) shipments may have additional fees for residential or liftgate services.
Delays & Lost Shipments
We strive to stay up-to-date with back-ordered items. If an item you purchased becomes backordered, our team will notify you as soon as possible. If you need an order by a certain date, please contact our customer service team before placing your order. If your shipment is delayed or lost in transit, please notify our team as soon as possible. UPS investigations may take up to 9 business days. Once a claim is approved by UPS, CMU Supply will issue a replacement or refund.
Customer Responsibility
It is the customer’s responsibility to provide accurate shipping information. Any additional fees incurred due to address changes, incorrect information, residential LTL (less than truckload) deliveries, and liftgate services are the responsibility of the customer.