How Do I Return an Item?

At CMU Supply, we’re committed to making sure you have a great experience with every purchase. While most of our products are backed by strong manufacturer warranties and our team is here to help before you buy, we understand that sometimes returns or changes are needed. Below you'll find a clear overview of how returns, cancellations, warranties, and shipping issues are handled. If you ever have questions, don’t hesitate to reach out — we’re here to make things right whenever we can.



RETURN POLICY


We’re sorry to hear you’re not satisfied with your purchase from CMU Supply. We do our best to deliver quality products and service, but we understand that sometimes returns are necessary. Here's how our return process works and what to expect:

All returns require prior authorization. Any item sent back without a Return Merchandise Authorization (RMA) clearly marked on the outside of the package will be refused.

To get your RMA number, give our Support Center a call at (475) 293-4268. Please have your invoice number ready. RMA numbers are valid for 14 days from the date of issue. Returns without an RMA number cannot be accepted.

To qualify for a refund or credit, items must be returned in "as new" condition with all original packaging, manuals, warranty cards, and accessories. Shipping and insurance must be prepaid by the customer unless we made a shipping error or the product arrived defective (not due to shipping damage). The RMA number must be clearly visible on the outer carton.

We’re unable to accept returns that show signs of use, damage, or missing accessories. Products must be repackaged carefully to avoid shipping damage. Returns missing factory packaging or original components will not be accepted.

Returns must be received within 30 days of the original ship date for credit or replacement (at our discretion), with the exception of the following:

  • Batteries are non-returnable. If defective, manufacturer warranties apply.
  • Special Orders, Discontinued, Clearance, and Used items have separate return policies outlined below.

If your item was damaged in shipping, contact the carrier immediately and have the tracking number available. If the box is visibly damaged, please notify the delivery driver before accepting the package and request a note be made. Save all packing materials in case an inspection is needed.

Important Notes:

  • Shipping fees are non-refundable, including refused shipments.
  • A restocking fee of at least may apply in some cases depending on item condition and reason for return. You will be notified if this is applicable during the return authorization process.
  • Refunds will be credited to the original payment method.

SPECIAL ORDERED ITEMS

Special Order items are custom-ordered to meet specific needs and are not part of our standard inventory. Because of this, they are not eligible for return or cancellation.

If a manufacturer does allow us to return a Special Order item, it may be subject to handling, shipping, and restocking fees, which vary by manufacturer and will be confirmed at the time of return authorization. Please contact us with any questions before placing a special order — we're happy to walk you through it.

DISCONTINUED AND CLEARANCE PRODUCTS

All discontinued and clearance items — including refurbished, demo, new/open-box — are sold AS-IS and are not returnable.

Each item is inspected prior to shipping. Electronic products are verified for power functionality. However, any included batteries are not warrantied or guaranteed and should be considered final sale.

If any product includes a limited manufacturer warranty, we will do our best to make sure that information is clearly communicated on your invoice. Please feel free to ask about warranty coverage before ordering.

USED PRODUCTS

All used equipment is sold AS-IS unless otherwise specified. If a limited warranty is available on a used item, it will be clearly stated on your invoice.

If you have any questions about a used item’s condition or warranty coverage, we encourage you to reach out before completing your purchase. We want you to feel confident in what you're getting.

CANCELLATION POLICY

If you need to cancel an order, please contact us at (475) 293-4268 as soon as possible. Orders can be canceled at any time before they are shipped.

Please note: Special and custom orders cannot be canceled once the order has been finalized with the manufacturer.

DELIVERY / SHIPPING POLICY

We make every effort to ship your in-stock order the same day if it's placed before 3:00 PM ET (Monday–Friday). Orders placed on weekends or holidays will be processed the next business day.

If your shipment arrives damaged, please save the original packaging and contact the shipping carrier right away to file a damage claim. You can also call us at (475) 293-4268 if you need help starting the process.

WARRANTIES

Most new products come with a manufacturer’s warranty. These warranties vary by brand and product type, and all claims are handled according to the terms set by the manufacturer.

CMU Supply is not responsible for enforcing third-party warranties but we’re happy to assist where possible and help connect you with the right support. If you have any questions about warranty coverage before you buy, just let us know — we’re here to help.

TECHNICAL SUPPORT

Not sure which product is the right fit for your project? Have a question about installation or application? We’re happy to help.

CMU Supply wants to ensure you get the best product for the job. Contact us before ordering and we’ll help guide you to the right solution.

For product or technical support, call (475) 293-4268 during business hours.