FAQ

CMU Supply's carrier partners will contact you to arrange delivery. The trucking company (LTL) will call you the day before delivery to arrange a convenient date and time. We will make up to 5 attempts to contact you and schedule the delivery. If contact cannot be established after these attempts, the shipment returns to CMU Supply. You will be responsible for any charges incurred for these delivery attempts.

If the package cannot be delivered after 5 attempts, it will be returned to the sender. Any costs incurred during the delivery attempts will be deducted from your refund amount.

Yes. If you know you won't be available to accept the delivery, you can usually reschedule or provide alternative instructions through customer support. Contact our team at CustomerService@CMUSupply.com or by phone/text at 475-293-4268 to arrange alternative delivery arrangements.

Check the delivery service's notice or website for instructions on how to arrange a new delivery. Contact your carrier directly using any documentation they may have left — they typically provide options for rescheduling.

You can expect the shipment carrier to attempt delivery of your order the following business day. If you need to schedule or reschedule the delivery, please contact the carrier directly.

UPS does not normally deliver on Saturdays, even with expedited shipping. If you need a Saturday delivery, please contact us and we may be able to arrange it.

CMUSupply.com is currently unable to accept orders shipping to destinations outside of the U.S. The following states/territories are also excluded: Alaska, American Samoa, Armed Forces Areas, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the Federated States of Micronesia. We do not ship to Canada or Mexico. We apologize for any inconvenience.

Tracking numbers typically update with most carriers every 24–48 hours; however, additional delays may occur while your order is in transit. If a shipment's tracking information shows no updates for more than 6 working days and you haven't received your order, please reach out to Customer Service at CustomerService@CMUSupply.com.

To qualify for our return merchandise terms, you must initiate your return request within thirty (30) days from the receipt of your merchandise. Returns must then be delivered to our warehouse within 7 days of receiving your Return Merchandise Authorization (RMA#).

Before initiating any return or exchange, you must obtain authorization from Customer Service. We only accept returns and exchanges that have received approval and been issued an RMA number. Once approved, you'll receive email instructions detailing the next steps. If CMU Supply is not responsible for the return, you will cover those shipping costs. A tracked shipping service is strongly recommended. Returns will not be accepted after 30 days.

Contact Customer Service at CustomerService@CMUSupply.com or call 475-293-4268.

If CMU Supply is not at fault, original shipping costs (outbound) as well as return shipping costs (inbound) will be your responsibility.

Yes. You will be billed for any costs incurred during the delivery attempts and for the return of the package to the sender. This includes shipping fees, potential storage fees, and any additional charges from the carrier. You are responsible for covering all associated expenses, including carrier fees, return shipping costs, and any storage charges that may accumulate.

The warehouse must receive and inspect returned items before processing refunds. Our fulfillment team checks that merchandise meets return conditions: unused, undamaged, and in original packaging. Once inspection is complete and approved, refunds are issued within 14 days using your original payment method. If you haven't received your refund or have questions, contact Customer Service at CustomerService@CMUSupply.com.

Yes. CMU Supply provides the following communications:

• A confirmation email is sent once your order is placed, acknowledging order details.
• A second email is sent containing your tracking information once your order has shipped from our fulfillment center.

In the unlikely event that you don't receive your order after the stated delivery time, or your order is damaged on arrival, please contact us as soon as you are aware and no longer than 7 business days from the delivery date.

Upon submission, an automated confirmation email is sent to the associated email address. For registered account holders, order status can be viewed in the Order History section. Those without a confirmation email should reach out to Customer Service for assistance.

1. Log into your account through the website portal.
2. Once authenticated, review the fulfillment status associated with your order.
3. If the order has been fulfilled, select it to view additional details.
4. Click on the tracking link provided to access tracking information.

Alternatively, use the tracking link included in your shipping confirmation email, or contact Customer Service at CustomerService@CMUSupply.com.

As soon as the order is processed and shipped by our fulfillment team, you will be contacted via email with the relevant shipping information. Customers with a CMUSupply.com account can also view their order status through the Order History section. If you haven't received a shipping confirmation email, contact Customer Service.

Orders placed during office hours (Monday–Friday, 8:00am–5:00pm EST) are typically processed within 2–3 working days. Delivery times depend on the carrier, destination, and shipping method. Some deliveries are not made on Saturdays, Sundays, or public holidays and will be made on the following business day.

If you are experiencing delays, contact Customer Service at CustomerService@CMUSupply.com or call 475-293-4268.

Our order fulfillment team aims to deliver all orders within specified delivery times. However, deliveries may occasionally be subject to delays due to circumstances beyond our control. If you have concerns about your delivery, please contact Customer Service.

1. Click the My Account icon at the top right of our site.
2. Click "Sign Up" to begin the account setup process.
3. Complete the required information fields.
4. Click "Create Account" to finalize the setup.

Should you be experiencing any trouble accessing your account, please send an email to Customer Service at CustomerService@CMUSupply.com describing your issue and our team will assist you.

You can pay by credit card (Visa, MasterCard, American Express) and PayPal. Customers with an established account and approved payment terms through CMU Supply will receive invoices according to their agreement terms. If you're eligible for tax exemption, please email your certificate to CustomerService@cmusupply.com.

There are several common reasons a PayPal transaction may fail:

• Insufficient funds or expired card: Ensure your funding source has enough funds or try a different card.
• Address mismatch: The shipping address on our website must match the address registered with your PayPal account.
• Security flag: PayPal may flag unusual activity. Contact PayPal to check for account restrictions.
• Unsupported shipping method: Try selecting a different shipping option.

If you still have trouble, contact our Customer Service team for assistance.

Yes. All transactions on CMUSupply.com are protected by Secure Sockets Layer (SSL) encryption. We use organizational, technical, and administrative measures to protect your personal data. Credit card details remain encrypted on secure servers and are directed to approved, certified payment processors. Personal data is not stored longer than necessary to complete the transaction.

If you believe your interaction with CMU Supply is no longer secure, contact Customer Service immediately at CustomerService@CMUSupply.com.

Please contact Customer Service within 1 hour of order placement by calling 475-293-4268. We will do our best to accommodate your request. You can also email us at CustomerService@CMUSupply.com, but calling is the fastest option for time-sensitive changes.

Pricing discrepancies can occasionally occur due to manufacturer or carrier price changes that aren't immediately reflected on our website. In such cases, CMU Supply reserves the right to refuse or cancel any order regardless of its status (even if confirmed or charged). If your credit card was charged before cancellation, we will issue a full credit to your card in the amount of the incorrect price.

CMU Supply stands by the products in our store. All product warranties are provided by the respective manufacturers. Warranties vary by manufacturer — please reach out to our Customer Service team or contact the manufacturer directly to learn about specific warranty coverage. CMU Supply may require that the item be sent to the manufacturer or a certified service center for inspection.

For warranty inquiries, contact Customer Service at CustomerService@CMUSupply.com or call 475-293-4268.

Yes. CMU Supply uses cookies to improve website experience, ensure functionality, generate usage statistics, remember preferences, and optimize marketing efforts. Cookies are placed only when you have given consent. Accepting all cookies is voluntary; however, some website features (including completing a purchase) may require cookies to function. You may withdraw consent at any time. Please review our Privacy Policy for full details.

CMU Supply does not sell, trade, or otherwise transfer your personal information to outside parties. This excludes website hosting partners and other entities that assist with website operations, business conduct, or customer service — provided these partners maintain confidentiality. We may release information when required to comply with legal requirements, enforce site policies, or protect rights and safety. Non-personally identifiable visitor information may be shared with other parties for marketing or advertising purposes.

Our primary warehouse facility is located at:
20 Putnam Drive, Cheshire, Connecticut

We're happy to help! We have full access to the complete catalogs of most of our main brands. If you're looking to purchase an item that isn't listed on our website, it may still be available. Please contact Customer Service at CustomerService@CMUSupply.com for assistance locating items not currently displayed on the website.

Check your shipping confirmation email to see if your order is being shipped separately. This can happen due to stock availability — items may ship from different warehouse locations. Also review your emails (including spam) for notifications about out-of-stock items. Any missing product or shortage must be reported within 7 business days.

Contact Customer Service at CustomerService@CMUSupply.com or call/text 475-293-4268.

CMU Supply assumes full responsibility when incorrect items arrive. Please contact Customer Service immediately upon discovering the error. All returned products are thoroughly inspected at the warehouse. Refunds are processed within approximately 14 days if returned merchandise meets our return policy standards, with funds returned to your original payment method. You will receive email confirmation at the address associated with your order.

Contact us at CustomerService@CMUSupply.com, phone: 475-293-4268, or text: 475-293-4268.

You can reach our customer support team through any of the following:

• Email: CustomerService@CMUSupply.com
• Phone: 475-293-4268
• Text: 475-293-4268