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Frequently Asked Questions
Is it possible to change my order or delivery address once the order is placed?
Please contact Customer Service within 1 hour of order placement by calling 475-293-4268. We will do our best to accommodate your request to change or cancel your order. &...
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer your personal information to outside parties. The term "outside parties" does not include CMU Supply. It also does not include website hosting partners and other parties who assist us in operating our website...
Do we use "Cookies"?
Yes. CMU Supply uses cookies to provide the best possible service to our online shoppers and to improve your experience of our website, ensure functionality, generate usage statistics, remember your preferences, and to optimize our marketing efforts ...
Do you ship internationally?
CMUSupply.com is currently unable to accept orders shipping to destinations outside of the U.S. and the following states/territories are also excluded from shipping: Alaska, America Samoa, Armed Forced Areas, Guam, Hawaii, Marshall Islands, North Mariana...
What is CMU Supply’s warranty policy?
CMU Supply stands by the products we offer. All product warranties are covered by the respective manufacturer. Warranties will vary depending on the manufacturer, please reach out to Customer Service or the manufacturer directly to determine the warranty...
Why is my order being rejected or cancelled?
Although we do our best to ensure all displayed pricing is accurate, there are times when a price change from our manufacturer occurs and there is a delay in updating the listed price on our site. In this rare occurrence, CMU Supply reserves the right...
I still haven't received my refund, why?
Prior to the refund being processed, the returned merchandise will need to be received in our warehouse and thoroughly inspected by our fulfillment team. Once the inspection is complete and it has met our return authorization conditions (unused, undamaged...
Is there a restocking fee for returns or exchanges?
All returns or exchanges are subject to a 20% restocking fee. This will be communicated by Customer Service when requesting your authorization to return any merchandise.
Will I be refunded for return shipping costs?
Unfortunately, if CMU Supply is not at fault, original shipping costs (outbound) as well as return shipping costs (inbound), will be your responsibility.
How many days do I have to request a return?
To qualify for our return merchandise terms, you must initiate your return request within thirty (30) days from the receipt of your merchandise. The returns must then be delivered to our warehouse within 7 days of receiving your return authorization (...
Can I return or exchange one or more ordered items?
Before returning or exchanging any products, you must request authorization from Customer Service. Only approved returns and exchanges will be accepted by CMU Supply...
Why is my order late?
Our order fulfillment team aims to deliver all orders within specified delivery times.
Unfortunately, for reasons beyond our control, deliveries may occasionally be subject to delays.
Unfortunately, for reasons beyond our control, deliveries may occasionally be subject to delays.
I received the wrong product/s, what should I do?
If the product you receive is not what you ordered, CMU Supply will take full responsibility for returning and refunding the item in question. Should this occur, please contact ...
What payment methods are accepted?
You can pay by credit card (Visa, MasterCard, American Express), and PayPal. Should you have an account with terms set up with CMU Supply and in good standing, you will be billed accordingly.
Can’t find what you’re looking for?
We’re happy to help, please contact Customer Service
When will I receive the tracking information for my order?
As soon as the order is processed & shipped by our fulfillment team, you will be contacted via email with the relevant shipping information. Non-registered users can track order status using the tracking information provided in the email. If you ...
I still haven't received my order, what can I do?
Please note, orders placed during office hours (Monday - Friday, 8:00am - 5:00pm EST) are typically processed within 2-3 working days, whereas delivery times depend on the carrier, destination, and shipping method. Some deliveries are not made on Saturdays...
I received an ‘attempted delivery’ notification, what should I do?
If you receive an 'attempted delivery' notification, you can expect the shipment carrier to attempt delivery of your order the following business day. If you need to schedule/reschedule the delivery, please contact the carrier directly.
How do I check my order status?
As soon as your order is submitted and received in our system, an autogenerated email confirming the order details will be sent to the email associated with your order. If you have a registered account on CMUSupply.com, you can check the status of your...
Is my payment secure?
Yes, all transactions on CMUSupply.com are safe and secure through the utilization of an encryption-based internet security protocol referred to as Secure Sockets Layer (SSL). CMU Supply has implemented a variety of security measures to maintain the ...
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