Frequently Asked Questions

Our main warehouse is located at 28 Putnam Drive, Plantsville, Connecticut

Unfortunately, if CMU Supply is not at fault, original shipping costs (outbound) as well as return shipping costs (inbound), will be your responsibility.   

All returns or exchanges are subject to a 20% restocking fee. This will be communicated by Customer Service when requesting your authorization to return any merchandise. 

Prior to the refund being processed, the returned merchandise will need to be received in our warehouse and thoroughly inspected by our fulfillment team. Once the inspection is complete and it has met our return authorization conditions (unused, undamaged...

Although we do our best to ensure all displayed pricing is accurate, there are times when a price change from our manufacturer occurs and there is a delay in updating the listed price on our site. In this rare occurrence, CMU Supply reserves the right...

CMU Supply stands by the products we offer. All product warranties are covered by the respective manufacturer. Warranties will vary depending on the manufacturer, please reach out to Customer Service or the manufacturer directly to determine the warranty...

CMUSupply.com is currently unable to accept orders shipping to destinations outside of the U.S. and the following states/territories are also excluded from shipping: Alaska, America Samoa, Armed Forced Areas, Guam, Hawaii, Marshall Islands, North Mariana...

Yes. CMU Supply uses cookies to provide the best possible service to our online shoppers and to improve your experience of our website, ensure functionality, generate usage statistics, remember your preferences, and to optimize our marketing efforts ...

We do not sell, trade, or otherwise transfer your personal information to outside parties. The term "outside parties" does not include CMU Supply. It also does not include website hosting partners and other parties who assist us in operating our website...

To qualify for our return merchandise terms, you must initiate your return request within thirty (30) days from the receipt of your merchandise. The returns must then be delivered to our warehouse within 7 days of receiving your return authorization (...

At CMU, our carrier partners work hard to ensure a smooth delivery process. Typically, the trucking company (LTL) will call you the day before delivery to arrange a convenient date and time. We will make up to 5 attempts to contact you and schedule the...

The designated LTL carrier will make up to 5 attempts to deliver your package.

If the package cannot be delivered after 5 attempts, it will be returned to the sender. Any costs incurred during the delivery attempts will be deducted from your refund amount.

Yes, you will be billed for any costs incurred during the delivery attempts and for the return of the package to the sender. This includes shipping fees, potential storage fees and any additional charges from the carrier service.

Yes, if you know you won’t be available to accept the delivery, you can usually reschedule or provide alternative instructions through customer support.

If you missed a delivery attempt, check the delivery service’s notice or website for instructions on how to arrange for a new delivery.

For any issues or questions regarding missed deliveries or rescheduling, please contact our customer support team at customerservice@cmusupply.com or call ...