Frequently Asked Questions

You can pay by credit card (Visa, MasterCard, American Express), and PayPal. Should you have an account with terms set up with CMU Supply and in good standing, you will be billed accordingly. 

Please contact Customer Service within 1 hour of order placement by calling 475-293-4268. We will do our best to accommodate your request to change or cancel your order. &...

As soon as the order is processed & shipped by our fulfillment team, you will be contacted via email with the relevant shipping information. Non-registered users can track order status using the tracking information provided in the email. If you ...

Please note, orders placed during office hours (Monday - Friday, 8:00am - 5:00pm EST) are typically processed within 2-3 working days, whereas delivery times depend on the carrier, destination, and shipping method. Some deliveries are not made on Saturdays...

If you receive an 'attempted delivery' notification, you can expect the shipment carrier to attempt delivery of your order the following business day. If you need to schedule/reschedule the delivery, please contact the carrier directly. 

As soon as your order is submitted and received in our system, an autogenerated email confirming the order details will be sent to the email associated with your order. If you have a registered account on CMUSupply.com, you can check the status of your...

Yes, all transactions on CMUSupply.com are safe and secure through the utilization of an encryption-based internet security protocol referred to as Secure Sockets Layer (SSL). CMU Supply has implemented a variety of security measures to maintain the ...

We apologize if there’s an item missing from your order. Before contacting Customer Service, please check the following: Check your shipping confirmation email to see if your order is being shipped separately. This can happen due to stock availability...

Tracking numbers typically update with most preferred carriers every 24-48 hours; however, additional delays may occur while your order is in transit. If your order tracking hasn't been in 6+ working days and you still haven’t received your order, please...

Log into your Account Check the fulfillment status for your order. If the order has been fulfilled, select the order. Click on the tracking link to be directed...

Yes, CMU Supply will provide the following communications regarding your order and order status:  A confirmation email is sent once your order is placed, acknowledging order details. A second email is sent containing your tracking information...

Should you be experiencing any trouble accessing your account, please send an email to Customer Service alerting us of your issue. 

1) Click the My Account Icon at the top right of our site. 
2) Click “Sign Up” to begin the account setup process. 
3) Complete the required Information fields. ...