Frequently Asked Questions

Should you be experiencing any trouble accessing your account, please send an email to Customer Service alerting us of your issue. 

Yes, CMU Supply will provide the following communications regarding your order and order status:  A confirmation email is sent once your order is placed, acknowledging order details. A second email is sent containing your tracking information...

Log into your Account Check the fulfillment status for your order. If the order has been fulfilled, select the order. Click on the tracking link to be directed...

Tracking numbers typically update with most preferred carriers every 24-48 hours; however, additional delays may occur while your order is in transit. If your order tracking hasn't been in 6+ working days and you still haven’t received your order, please...

We apologize if there’s an item missing from your order. Before contacting Customer Service, please check the following: Check your shipping confirmation email to see if your order is being shipped separately. This can happen due to stock availability...

Please contact Customer Service for more information regarding your backordered status. 

Yes, all transactions on CMUSupply.com are safe and secure through the utilization of an encryption-based internet security protocol referred to as Secure Sockets Layer (SSL). CMU Supply has implemented a variety of security measures to maintain the ...

We’re happy to help, please contact Customer Service

If you receive an 'attempted delivery' notification, you can expect the shipment carrier to attempt delivery of your order the following business day. If you need to schedule/reschedule the delivery, please contact the carrier directly. 

Please note, orders placed during office hours (Monday - Friday, 8:00am - 5:00pm EST) are typically processed within 2-3 working days, whereas delivery times depend on the carrier, destination, and shipping method. Some deliveries are not made on Saturdays...

As soon as the order is processed & shipped by our fulfillment team, you will be contacted via email with the relevant shipping information. Non-registered users can track order status using the tracking information provided in the email. If you ...

Please contact Customer Service within 1 hour of order placement by calling 475-293-4268. We will do our best to accommodate your request to change or cancel your order. &...

You can pay by credit card (Visa, MasterCard, American Express), and PayPal. Should you have an account with terms set up with CMU Supply and in good standing, you will be billed accordingly. 

If the product you receive is not what you ordered, CMU Supply will take full responsibility for returning and refunding the item in question. Should this occur, please contact ...

Our order fulfillment team aims to deliver all orders within specified delivery times. 
Unfortunately, for reasons beyond our control, deliveries may occasionally be subject to delays. 

Before returning or exchanging any products, you must request authorization from Customer Service. Only approved returns and exchanges will be accepted by CMU Supply...